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Building Cross-Cultural Competence
ISBN
9780471495277
Druk vanaf
1e
Verschenen
01-01-2000
Taal
Engels
Bladzijden
404 pp.
Bindwijze
Hardcover
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Building Cross-Cultural Competence

How to create Wealth from Conflicting Values

This is a book about culture. Eighteen years of research has led to an extraordinary discovery foreign cultures are not randomly or arbitrarily different from one another but inversions of one another s values, reversals of the order and sequence of looking and learning. The implications for business are enormous.

In Far Eastern cultures books start at the back and are read from right to left in vertical columns. To Westerners this seems a reversal of normal practice. Yet who is to say where we should look first, or in which direction our eyes should scan? Neither direction is normal . Cultures are merely reflections of the world mirrored in the eyes of members, and long ago East and West made different initial choices.

We all know the old dilemma of the chicken and the egg. Which came first? This book investigates six value dimensions which represent similar dilemmas:
Universalism Particularism
Individualism Communitarianism
Specificity Diffusion
Achieved states Ascribed states
Inner direction Outer direction
Sequential time Synchronous time
Which came first the universal rule or the particular event? Which is first the whole or the part? There is no one answer to such dilemmas, and to solve them is culture s role. "The resourceful individual comes first" says American culture. "The rice growing village comes first" says Chinese culture. "Think circles", say Charles Hampden Turner and Fons Trompenaars.

When we compare our conventional order of values with the reversals used by foreign cultures, we discover that what we see clearly, some foreigners miss. What they see clearly, most of us miss. For maximum effectiveness managers must perceive and think in both directions. This is another way of saying that we must learn to think in circles, or cybernetically. Already essential for managers in multinational companies, this skill may spell the difference between surviving and perishing in the new global economy. Its fashionable name among the consulting community is cross cultural competence.

As you go around value circles, the first value leads to the second, then the second value leads back to the first. Different cultures celebrate the movement along different arcs of the same circle. Although the descending arc may seem to mock and contradict the ascending arc, the truth is that these complement each other, like yin and yang.

The whole is harmony, not discord. Based on fourteen years of research involving nearly 50,000 managerial respondents and on the authors extensive experience in international business, this book compares the cultural values of more than forty nations. With humour, cartoons, and an array of business examples, the authors demonstrate how cross cultural competence and the reconciliation of cultural differences can cause whole organizations to grow healthier, wealthier and wiser.
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